Effective Date: September 21, 2026
Dear June Collectibles provides customized digital consulting, research, analysis, audits, strategy services, and other personalized deliverables. Because these services are created specifically for each customer, their refund and cancellation terms differ from those that typically apply to ordinary physical merchandise.
This policy applies to customized digital services purchased directly through DearJuneCollectibles.com unless a specific product or service page states otherwise.
Cancellations Before Work Begins
If you need to cancel an order, please contact us as soon as possible and preferably within 3 calendar days of purchase.
If substantive work has not yet begun, we will generally approve the cancellation and issue a full refund.
Because customized work may begin before the end of the three-day period, submitting a cancellation request within three days does not guarantee a refund if substantive work has already begun.
Once work has begun, the order is generally non-refundable because time, research, analysis, and other resources may already have been committed specifically to your project.
For purposes of this policy, work may be considered to have begun when we start activities such as reviewing your intake information, researching your business or market, reviewing listings or data, conducting analysis, developing recommendations, drafting deliverables, or otherwise performing work specific to your order.
Customized Digital Services and Completed Deliverables
Completed customized digital services and deliverables are non-returnable and generally non-refundable.
These services are created specifically for the individual customer and cannot be returned or resold in the same way as physical merchandise.
If your purchased service includes revisions, clarification, or support, those services remain available according to the scope and terms of the package you purchased.
Incomplete, Incorrect, Duplicate, or Misdelivered Orders
We want customers to receive the service they actually purchased.
Please contact us promptly if:
- your order was not completed as described;
- a deliverable contains a material error or omission;
- you received the wrong deliverable or another customer’s material;
- you were accidentally charged for a duplicate order; or
- there is another material problem with fulfillment of your order.
We will review the issue and, as appropriate, correct or complete the work, replace the affected deliverable, correct a duplicate charge, or provide another appropriate resolution.
A verified duplicate charge or duplicate order will be corrected and refunded as appropriate.
Changes in Project Scope
Refunds are not normally provided because a customer decides after work has begun that they would prefer a different objective, strategy, project, or scope.
If you would like work that falls outside the service originally purchased, we will explain any additional scope or cost before proceeding.
How to Request a Cancellation or Refund Review
To request a cancellation, correction, or refund review, email:
Please include:
- your name;
- your order number;
- the service purchased; and
- a brief description of the reason for your request.
We will review the circumstances of the order, including whether work has begun, what work has been completed, and whether the service was delivered as described.
Approved Refunds
When a refund is approved, Dear June Collectibles will normally initiate it within 5 business days using the original payment method when available.
After a refund has been issued, additional processing time may be required by your bank, card issuer, or payment provider before the credit appears on your account.
Chargebacks and Payment Disputes
If you believe there is a problem with an order, please contact us first whenever possible. We would prefer the opportunity to review and resolve a legitimate fulfillment, billing, or delivery problem directly.
Nothing in this section limits your rights with your financial institution or payment provider.
Rights Under Applicable Law
Nothing in this Refund & Cancellation Policy is intended to limit or waive any refund, cancellation, consumer-protection, or other rights that cannot legally be limited or waived under applicable law.
Where applicable law provides greater rights than this policy, the requirements of applicable law will control.
Questions
Questions regarding this policy or a specific order may be sent to:
Dear June Collectibles